General

Who is Ohh Jemma?


Hello, it's me! My name is Jemma (I mean, you might have guessed that already) and I am the illustrator, designer, product maker, photographer, social media manager, order packager, admin person and everything else in between at Ohh Jemma! You can find out more about me and the story behind why I started my own small business on the About page.




Where can I keep up to date with new releases and see behind the scenes?


The best place to keep up to date is over on Instagram (www.instagram.com/ohhjemma). I also post studio vlogs on YouTube (www.youtube.com/c/ohhjemma), where I share behind the scenes of running a small business, making products and packaging orders. I also often post packaging videos on TikTok too (www.tiktok.com/@ohhjemma)!




Do you design and make all the products yourself?


I design everything here! I then make the products myself or work with printers/manufacturers to turn my designs into reality. I am heavily involved in all aspects of manufacturing to ensure the best, high-quality products.




Do you accept wholesale orders?


Yes! Please email ohhjemma@gmail.com or fill in the contact form so that we can discuss.




Do you accept custom orders?


This depends what you're looking for! Email me ohhjemma@gmail.com or fill in the contact form so that we can discuss the next steps to see if I can bring your ideas to life.





Shipping

I've ordered! Now what?


Firstly, thank you so much for your order! I aim to dispatch all orders within 5-7 working days. Items are shipped as standard using Royal Mail 2nd Class (UK) or Royal Mail International Standard (all other countries). This takes approximately 2-3 working days to be delivered after dispatch (UK) or 5-10 working days to be delivered after dispatch (all other countries). Please see the 'Shipping & Returns' page for more information.




Can I upgrade shipping?


Yes! If you want/need your product to arrive sooner, then you can upgrade your shipping at the checkout. Please be aware that this will cost significantly more (and if UK based, it will charge you for shipping instead of being free!) Please see the Shipping & Delivery page for more information.




Can I track my order?


Tracking is not available on standard shipping. If you have upgraded your shipping, then you will receive a tracking number with your dispatch email. If not, please email me ohhjemma@gmail.com.





Returns

Do you accept returns?


I really hope you are happy with your order! If, however, items arrive faulty in any way, please email me ohhjemma@gmail.com or fill in the contact form on the Contact page within 14 days of delivery with a clear photo of the damaged product so I can look into this and discuss the next steps. If you're looking to return an item that isn't damaged or faulty, please email me ohhjemma@gmail.com or fill in the contact form on the Contact page within 14 days of delivery and we will respond with the next steps. Please see more information on the Shipping & Returns page.





Small Business Advice

Where do you buy your sticker paper/packaging boxes/premium paper etc?


I have a WHOLE page full of useful links like this! I am more than happy to share where I buy my sticker paper etc from as I know how hard it is when you're first starting out. Please see the Links page for useful links, discount codes, affiliate links and more!




Which camera do you use to film your studio vlogs?


I use the Canon G7X Mark ii with a Manfrotto tripod. You can find direct links to these on my Links page.




What advice do you have on starting a small business?


Firstly, go for it! Chase your dreams and believe you can do it. I put off starting this for SO long because I was petrified of what other people would think/say. If I'd started it when I wanted to, who knows where it would have been now? It's better to live with mistakes than with regrets ♡ If you want any other advice/help/support, then feel free to email or message me on social media!





FAQ